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Featured Work

Luseta Beauty

Luseta Beauty makes natural, salon-quality hair care affordable for everyone, everywhere, every hair.

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Overview

Client

luseta-beauty-logo-white

Year

2021

Platform

Shopify

Key Services

Digital Strategy, Full-stack Development, SEO, UI/UX Design

The Objective

Luseta is sold in multiple digital and brick-and-mortar stores, while this is great for brand awareness, sales on their flagship ecommerce store had suffered.

 

Their store lacked a lot of functionality they desired, and overall, didn’t feel like a true destination for visitors.

 

To maximize profits, they needed to give people a reason to shop in their store instead of through channels like Amazon.

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Outcomes & results

+68.9%

Conversions

-27.3%

Bounce Rate

+10.4%

Average Order Value

Before

Luseta Beauty - 05 - Before
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After

Luseta Beauty - 05 - After
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01. Design System

Global Design
System

Luseta Beauty’s design is light, fun, and colorful.

 

With a natural product it was important their product photography depicted that. We also sought ways to combine product photography, lifestyle photography, and custom illustration in a way in which it felt unified instead of competing for attention.

Luseta Beauty - 06 - Type Card (Heading)
Luseta Beauty - 06 - Type Card (Body)
Luseta Beauty - 06 - Type Card (Colors)
Luseta Beauty - 07 - UI Kit
Luseta Beauty - 01 - UI Kit
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02. Research

Research &
Discovery

After surveying dozens of customers we identified that the core reason they chose to try Luseta was their natural ingredients. It was imperative that we highlighted these in various ways throughout the site both visually and in writing.

 

What kept them around was the fact that the product actually worked really well, so we knew that once we got them to buy for the first time, the next time wouldn’t be a challenge.

Luseta Beauty - 08 - Persona Card (01)
Luseta Beauty - 08 - Persona Card (02)
Luseta Beauty - 08 - Persona Card (03)
Luseta Beauty - 09 - Sitemap
Luseta Beauty - 02 - Sitemap
Luseta Beauty - 10 - Wireframe Card (01)
Luseta Beauty - 10 - Wireframe Card (02)
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03. Creative

Homepage

Luseta is constantly developing new collections and offers, so the homepage needed to be designed to be flexible for these changes.

 

We wanted to immediately highlight the personality of the brand and show off its beautiful packaging.

 

By curating “The Favs” up front, we were able to lower the barrier to entry for new customers who may not know where to start. The section directly below this one which focuses on hair objectives accomplishes the same thing but in a more practical way.

Luseta Beauty - 11 - Full-Width Page Layouts (S1)
Luseta Beauty - 11 - Full-Width Page Layouts (S2)
Luseta Beauty - 11 - Full-Width Page Layouts (S3)
Luseta Beauty - 11 - Full-Width Page Layouts (S4)
Luseta Beauty - 03 - Full-Width Page Layouts (01)
Luseta Beauty - 03 - Full-Width Page Layouts (02)
Luseta Beauty - 03 - Full-Width Page Layouts (03)
Luseta Beauty - 03 - Full-Width Page Layouts (04)
Luseta Beauty - 03 - Full-Width Page Layouts (05)
Luseta Beauty - 03 - Full-Width Page Layouts (06)
Luseta Beauty - 03 - Full-Width Page Layouts (07)
Luseta Beauty - 03 - Full-Width Page Layouts (08)

Mobile Experience

Like most e-commerce brands, mobile dominates their customer base. We made mobile our first priority, ensuring that the browsing and shopping experience was effortless.

Luseta Beauty - 12 - Mobile Experience

Site Navigation

Showcasing their natural products continued with the navigation. Key products and collections are represented with bright, attractive thumbnail images.

Luseta Beauty - 13 - Fixed Width Detail Sections (Nav)
Luseta Beauty - 04 - Fixed Width Detail Sections (Nav)

Product Pages

Luseta’s product pages do a great job of balancing aesthetics and utility.

 

On the left, we present multiple high-quality photos of their product. On the right, we provide them with helpful features such as: being able to select multiple product sizes, easily toggle between a 1-time purchase or subscription, bundle products for a discount, and details on the ingredients of each product.

Luseta Beauty - 13 - Fixed Width Detail Sections (Product)
Luseta Beauty - 04 - Fixed Width Detail Sections (Nav)

Quiz

We helped Luseta create a custom hair quiz for customers who may not know what product is best suited for them. This helped us accomplish a couple of different things:

 

  1. New customers are paired with products best suited for them, increasing the likelihood of the product working for them.
  2. By offering a small discount for completing the quiz, we were able to successfully convert 136.4% more new customers than before.
Luseta Beauty - 13 - Fixed Width Detail Sections (Quiz)
Luseta Beauty - 04 - Fixed Width Detail Sections (Quiz)

Rewards

With customers being able to purchase Luseta’s product at a number of different places, we felt that implementing a well-constructed rewards system would help incentivize customers to purchase directly from them.

 

Ultimately, this rewards program has increased the overall lifetime value of each customer and has improved repeat purchases by 84.2%.

Luseta Beauty - 13 - Fixed Width Detail Sections (Rewards Page 01)
Luseta Beauty - 13 - Fixed Width Detail Sections (Rewards Page 02)
Luseta Beauty - 13 - Fixed Width Detail Sections (Rewards Page 03)
Luseta Beauty - 04 - Fixed Width Detail Sections (Rewards Page 01)
Luseta Beauty - 04 - Fixed Width Detail Sections (Rewards Page 02)
Luseta Beauty - 04 - Fixed Width Detail Sections (Rewards Page 03)
Luseta Beauty - 04 - Fixed Width Detail Sections (Rewards Page 04)
Luseta Beauty - 04 - Fixed Width Detail Sections (Rewards Page 05)
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